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Robert Half IT Support Manager in INDIANAPOLIS, Indiana

Description

A client of ours on the North side of Indianapolis is currently seeking an immediate permanent need for an IT Support Manager. The IT Support Manager should have the ability to communicate complex technical information to non-technical users in an understandable and concise format. The IT Support Manager will work escalations specific to SCCM suite. The IT Support Manager will work on a full time basis, onsite in office, Monday-Friday.

What you do as the IT Support Manager:

  • Work through ticketing system to resolve escalated software and hardware tickets in a timely manner

  • Manage the Desktop environment and applications along with one direct report

  • Lead operations with particular focus on SLA's, reporting, and critical communications with customers during service impacting issues

  • Ensures systems are in place for clients and issues are being addressed

  • Build relationships with all relevant business departments

  • Tracks performance and works with managers to drive service improvements

    Requirements

What you bring to the role:

  • Bachelor's Degree in Computer Science, Information Systems, or another related field is preferred

  • 7+ years of experience working in an IT service/desktop support in a Windows 10 and Active Directory environment

  • Experience with SCCM, O365, and Intune is required

  • 1+ years managing a team of technical staff.

  • ITIL certification along with working knowledge is preferred

  • Great attention to detail, strong written and verbal communication, with proven project management ability

For more information please contact Mike Carlo at 317.687.3275.

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