Robert Half Tier 1 Help Desk Analyst in INDIANAPOLIS, Indiana
A client of ours based out of Indianapolis has an immediate need for three remote Tier 1 Help Desk Analyst. These Help Desk Analysts should have substantial experience with Active Directory, remote-in troubleshooting, and be capable of assisting users in a fast-paced virtual environment across the United States.
What you get to do everyday
• Resolve tickets virtually from across the United States
• Reset passwords, create new and terminate old accounts within Active Directory
• Assist with Office 365 Administration
• Help virtually install new printers and reset margins
What you bring to the role
• Hands on experience in a Help Desk environment
• Great communication skills
• Thorough understanding of Active Directory
• Experience working in a remote environment
• Strong understanding of O365 and printer set up
1+ year(s) of prior Help Desk experience
IT support ticketing system experience desired
Well-founded grasp of Tier 1 Support
Proven knowledge of Call Center/Remote Help Desk Customer Service
Active Directory and Microsoft Office 365 experience
Strong problem solving and analytical skills
Familiarity with basic networking concepts and Microsoft Servers is a plus
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.