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Robert Half Tier 1 Help Desk Analyst in INDIANAPOLIS, Indiana


A client of ours based out of Indianapolis has an immediate need for three remote Tier 1 Help Desk Analyst. These Help Desk Analysts should have substantial experience with Active Directory, remote-in troubleshooting, and be capable of assisting users in a fast-paced virtual environment across the United States.

What you get to do everyday

• Resolve tickets virtually from across the United States

• Reset passwords, create new and terminate old accounts within Active Directory

• Assist with Office 365 Administration

• Help virtually install new printers and reset margins

What you bring to the role

• Hands on experience in a Help Desk environment

• Great communication skills

• Thorough understanding of Active Directory

• Experience working in a remote environment

• Strong understanding of O365 and printer set up


  • 1+ year(s) of prior Help Desk experience

  • IT support ticketing system experience desired

  • Well-founded grasp of Tier 1 Support

  • Proven knowledge of Call Center/Remote Help Desk Customer Service

  • Active Directory and Microsoft Office 365 experience

  • Strong problem solving and analytical skills

  • Familiarity with basic networking concepts and Microsoft Servers is a plus

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