Job Information
Robert Half Customer Service Representative in Irvine, California
Description We are in search of a Customer Service Representative to join our team located in Irvine, California. In this role, you will be expected to deliver exceptional customer service by building strong rapport with our clients and subcontractors. You will handle a vast array of duties ranging from dispatching work orders, maintaining accurate customer records, to processing customer invoices. This role offers a contract to hire employment opportunity.
Responsibilities:
• Develop professional relationships with assigned account contacts and affiliate subcontractors, ensuring excellent customer service.
• Handle customer and affiliate communication effectively through telephone and email.
• Dispatch work orders according to customer expectations and track their status.
• Maintain a thorough record of open and closed work orders, including updating status notes in the system.
• Follow up on work orders to affiliates and customers for accurate and timely completion.
• Manage inspection purchase orders from the customers and dispatch them to affiliates promptly.
• Regularly review and submit proposals for additional repairs/services and to correct deficiencies.
• Ensure the timely submission of completed inspection reports, paperwork, and invoices from affiliates to National Accounts.
• Review and manage the exception management queue and mark-up queue daily.
• Accurately price the service and inspection calls before submitting to billing.
• Review all paperwork for completeness and accuracy before invoicing, and dispute any incorrect invoices from affiliates. Requirements • Proficiency in MS Word, MS Excel, and Microsoft Outlook
• Experience in a call center customer service environment
• Familiarity with data entry tasks
• Knowledge of customer invoicing processes
• Experience in dispatching tasks
• Familiarity with job scheduling tasks
• Ability to communicate effectively
• Strong problem-solving skills
• Excellent customer service and interpersonal skills
• Ability to work in a fast-paced environment
• High attention to detail and organizational skills
• Ability to handle multiple tasks simultaneously
• High school diploma or equivalent educational level
• Willingness to learn and adapt to new processes and systems.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .