Robert Half Customer Service Specialists in Irvine, California
Robert Half Administrative & Customer Service practice group is actively looking for Customer Service Specialists who are outgoing, professional and know how to treat a customer. The ideal Customer Service Specialist will have at least 1 year of prior experience.
Duties will include:
Answering and scheduling multiple incoming calls for appliance repair services while typing/entering information into our digital software
Outbound quality survey calls following up on service call and/or repairs completed to ensure 100% customer satisfaction
Deliver excellent customer service
Open and maintain customer accounts by recording account information
Identify and assess customers’ needs to achieve satisfaction
Keep records of customer interactions, process customer accounts and file documents
Act as the company gatekeeper and direct calls to the appropriate departments as needed
Comfortable on the phone and computer
Great communicator, has pleasant and personable speaking voice
Has integrity, confident, stable, intelligent, personable
Remains grounded/remains centered in a busy environment
Persuasive, trustworthy, conscious and mindful
Does things by the book, has previous applicable experience
Open to guidance and feedback, coachable and teachable
Ethical, positive, team player, respectful
Computer savvy, organized, flexible schedule, manage time effectively,
Efficient, note taker, self-directed, responsible, punctual, shares ideas
Ability to adapt and respond to different types of characters and personalities
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.