Robert Half Corporation Jobs

Job Information

Robert Half Quality Assurance Manager in Irving, Texas


Do you possess a passion for enhancing customer satisfaction through efficient operations and service excellence? Are you a creative, solution-focused forward-thinker leader who is collaborative and can identify and scale processes and workflow opportunities via data analytics? We are seeking an experienced call-center Quality Assurance Manager for a Client Service Center in Irving, TX that will lead a team in assessing, coaching, and implementing quality standards for inbound/outbound calls and written correspondence!

In this role, the successful incumbent will:

· Build, implement, and manage quality requirements, standards, methodologies, and procedures

· Lead and empower the team to drive Quality metrics and goals; create a positive and collaborative work environment, build a strong team spirit, and cultivate collaboration within the team and business partners and upholding the Louis Vuitton Service Commitments

· Proactively ensures teams are fully proficient in all-new operational/business updates/ Knowledge updates to ensure commitment to key performance indicator (KPI) metric targets

· Ensure the completion of daily, weekly, and monthly quality assurance tasks, monitors project results to determine compliance with quality standards, and ensure delivery of project results and services

· Apply Quality reporting and trends to provide qualitative feedback


· 5+ years of Quality Assurance managerial experience in a call-center environment

· 4+ years of experience managing a team of direct reports

· Excellent oral and written communication skills

· Solution-orientated approach

· Experience leading employer branding initiatives

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .