Robert Half Customer Service Administrator in Issaquah, Washington
Robert Half Direct is seeking a full-time Customer Service Administrator (CSA) who will work with a wide variety of customers, directly interfacing with all levels of customer organizations in an E-commerce setting. We are seeking a team player who will enjoy working in a small office environment, building solid customer relationships and providing excellent customer service. This position will involve a high degree of flexibility and multi-tasking as you will be trained to perform other departmental tasks.
- An Employee Benefits Package is provided by our client, including health, dental, vision, PTO and 401K.
Manage incoming calls responding to customer service related product information and inquiries
Assist customers with pricing inquiries, order status, warranty questions and payment applications.
Help Sales Manager in various roles of prospecting, targeting in efforts to achieve new business
Sets up internet orders from different platforms, recording sales information in a spreadsheet (daily numbers) and send orders to the warehouse to be processed for shipping
Attach applicable sales information to each order prior to shipment
Learn and maintain knowledge about company products, monitoring competitors pricing on their websites is important as well as seeking possible improvements on the website based on that analysis
Handle customer issues and questions, provide appropriate solutions and alternatives and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
2+ years of customer service experience in a call center environment
Customer sales calls experience and learning about our products is essential
Experience with Microsoft Word, Excel, Outlook, etc.
Excellent verbal, written, and social communication skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Pro-active follow-up and attention to detail
Flexibility and ability to multi-task (cross-trained to perform other departmental tasks)
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.