Robert Half Corporation Jobs

Description

POSITION OVERVIEW:

The collection specialist is responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer. They must manage their individual clients and branches through collaboration with local sales/operations leadership within their territory and own the decision-making process for resolution.

KEY ACCOUNTABILITIES INCLUDE:

• Collect accounts due from customers based on guidelines established for Collections Specialists

• Identify accounts with overdue balances and coordinate the resolution and collection of the amounts owed to

• Coordinate and collaborate with the sales, branch, and operations teams to resolve account issues and drive overall account receivable and past due balance reduction

• Contact customers via email or phone to provide updates regarding current account status and issue resolution

• Lead weekly accounts receivable (AR) team forums with the branch leadership to identify / document next step actions that help resolve customer payment related issues

• Consistently follow-up with the internal credit, billing, and cash application teams to ensure timely account reconciliation

• Encourage on-time customer payments and set up payment plans that can help facilitate the establishment of good credit

• Maintain accurate and updated master data information on client accounts and payments history

• Identify and resolve root cause / systemic issues that contribute to overall past due balances

• Process customer payments, account adjustments and customer refunds where appropriate

• Review records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately

• Resolve billing disputes including obtaining necessary documentation to support billing

• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.

• Other duties as assigned by management.

REQUIREMENTS:

• Demonstrated strong computer skills, understanding, and experience with Microsoft Office including Excel spreadsheets

• Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time

• Ability to work independently with general guidance, as well as with cross-functional teams

• Ability to quickly learn new skills, systems, and processes

• Strong problem-solving skills combined with solutions-oriented thinking

• Excellent verbal and written communication skills, along with solid negotiating skills

• Must be a self–starter and the skill set to work in a dynamic and fast-paced environment

• Must be able to handle difficult situations and the ability to problem-solve

EDUCATION & EXPERIENCE:

• High School Diploma or GED Equivalent (Bachelors degree is preferred but not required).

• Should have 2-4 years experience in a commercial collections role

• Logistics industry experience a plus

Requirements Approve Credit, Account Reconciliation, Accounts Receivable (AR), Commercial Collections, Microsoft Excel

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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