Robert Half Customer Service Associate in Jacksonville, Florida
Description Organization Seeks Customer Service Representative!
Robert Half has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Expect this role to exist within a dynamic and fast-paced working environment. This Jacksonville, Florida Customer Service Representative position could be for you, if you're available for a long-term contract / temporary opportunity.
Field and send out send written business correspondence
Manage and place incoming telephone calls
Give exceptional customer service in a timely fashion
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Strong communication and social skills
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Strong problem-solving skills
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Demonstrated experience performing extensive research to resolve complex customer inquiries
Enthusiastic attitude and an engaging businesslike approach
Hands-on knowledge of MS Office Suite
Strong customer service and office administrative skills
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Ability to use multiple computer systems, applications, and utilize search tools to find information
Comprehension of Reconcile Account
Research Analysis experience highly preferred
Experience with Fax Machines
General familiarity with Scanning Documents
Hands-on experience with External Inquiries
Demonstrated knowledge of Customer Satisfaction
Business administration experience desired
Good understanding of Business Unit
Solid understanding of customer service
Microsoft Excel experience
Experience with procedures
Overtime experience highly valued
Organizational skills experience preferred
Background working with Interpersonal Skills
Prior experience with QA Management
Earlier work involving Proficiency
Adeptness in Vendors
Practical knowledge of Microsoft Office Suites
Previous experience working with Enhancement
Documentation experience required
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.