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Robert Half Customer Service Associate in Jacksonville, Florida

Description Organization Seeks Customer Service Representative!

Robert Half has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Expect this role to exist within a dynamic and fast-paced working environment. This Jacksonville, Florida Customer Service Representative position could be for you, if you're available for a long-term contract / temporary opportunity.


  • Field and send out send written business correspondence

  • Manage and place incoming telephone calls

  • Give exceptional customer service in a timely fashion

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Strong communication and social skills

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Strong problem-solving skills

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Enthusiastic attitude and an engaging businesslike approach

  • Hands-on knowledge of MS Office Suite

  • Strong customer service and office administrative skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Comprehension of Reconcile Account

  • Research Analysis experience highly preferred

  • Experience with Fax Machines

  • General familiarity with Scanning Documents

  • Hands-on experience with External Inquiries

  • Training experience

  • Demonstrated knowledge of Customer Satisfaction

  • Business administration experience desired

  • Good understanding of Business Unit

  • Solid understanding of customer service

  • Microsoft Excel experience

  • Experience with procedures

  • Overtime experience highly valued

  • Organizational skills experience preferred

  • Background working with Interpersonal Skills

  • Prior experience with QA Management

  • Earlier work involving Proficiency

  • Adeptness in Vendors

  • Practical knowledge of Microsoft Office Suites

  • Previous experience working with Enhancement

  • Documentation experience required

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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