Robert Half Office Team Customer Service Representative in JACKSONVILLE, Florida
We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry. Job Description: A Day in the Life: - Develop a thorough understanding of companies policies, processes and procedures relative to day to day - Respond to dealer inquiries regarding products and services. - Mail or deliver titles to dealers. - Seamlessly, utilize various systems to track dealer accounts and sales opportunities. - Foster long-term relationships with business partners. AFC is Looking For: Some post high school course work in related field is preferred. Prior work experience in financial services industry is preferred. Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position. Good organizational, clerical, numeric, oral, and written language skills. Knowledge of customer service principles and practices.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 01120-0010485843
Functional Role: Customer Service
Postal Code: 32219-1713
Compensation: $14.25 to $16.50 per hour
Requirements: - Ability to navigate multiple computer systems and applications - navigating basic office equipment and protocols experience - Demonstrated experience performing extensive research to resolve complex customer inquiries - Comfort and confidence when interacting with internal and external partners and clients/customers - Strong communication and interpersonal skills (verbal, written, and listening) - Ability to recognize, evaluate, and resolve problems effectively - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Upbeat, positive attitude and an approach to work rooted in professionalism - Strong customer service and office administrative skills - 2+ years' experience of demonstrated performance in a goal-driven customer-focused environment preferred - Experience with Microsoft Office required If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!