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Robert Half International Help Desk Analyst I in JACKSONVILLE, Florida

Description Robert Half is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Motor Freight Forwarder industry. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Jacksonville, Florida area and is a permanent opportunity.

Your responsibilities in this role

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Diagnose recurring technical issues and implement solutions to address the root of the problems Requirements - Experience installing and configuring operating systems, networked and local printers, and business applications

  • Critical thinking, problem solving, ability to work independently

  • 1+ years of prior experience

  • Good understanding of IT support ticketing systems

  • Firm grasp of basic networking concepts

  • Deep understanding of Microsoft Office Products

  • Proven knowledge of LAN (local area networks)

  • Expertise in Microsoft Windows 7 in an Active Directory environment

  • Well-founded grasp of WANs (Wide Area Network)

  • Network Printers experience

  • Microsoft Windows 10 experience desired

  • Printer Hardware experience preferred

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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