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Robert Half Technical Support Analyst in Jacksonville, Florida


You might be right for Robert Half's new job opening, if you are an IT Support Technician with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. If you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment, you will thrive in this position. This IT Support Analyst role is a long-term contract / temporary to hire opportunity based in the Jacksonville, Florida, area.

Key responsibilities

  • Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

  • Resolve computer problems, and give guidance on appropriate action/solutions

  • Provide computer desktop support in accordance with established policies and procedures

  • Match hardware repairs with the appropriate vendors

  • Be in contact regularly and effectively with ticket submitters

    Requirements - 5+ years of desktop support or other related experience

  • Microsoft Office 365 experience

  • Demonstrated knowledge of Microsoft Azure

  • Active Directory experience highly desired

  • Adeptness in VLAN

  • Solid understanding of MS Windows 10

  • Command of O 365

  • Foundational knowledge in Firewall

  • Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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