Robert Half Help Desk Analyst in JESSUP, Maryland
Description If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half might have the Help Desk Analyst job for you. This is a great job for a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. Located in Jessup, Maryland, the Help Desk Analyst opportunity is a long-term contract / temporary role.
Independently investigate and implement solutions to technical issues
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Diagnose recurring technical issues and implement solutions to address the root of the problems
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Working knowledge of user administration and bug fixing in a client server environment
Comprehension of basic networking concepts
Experience with IT support ticketing systems
Experience installing and configuring operating systems, networked and local printers, and business applications
Equipment Inventory experience
Deep understanding of Tier 1 Support
Basic Network Troubleshooting experience desired
Tier 1 Support experience required
Ability to recognize, evaluate, and resolve problems effectively
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.