Robert Half International Customer Service Representative in Johns Creek, Georgia
Description Customer Service Representative
Customer Service Representative Openings!
OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative in the growing logistics industry. Do you love problem solving? Then this position may be for you. This position is based in a dynamic, rapidly-changing contact center.
How you will make an impact
Monitors, tracks, quotes, negotiates, and ensures contractual compliance for products.
Manages/resolves multi-task service requests of customers through various access channels of written correspondence, email, chat, fax, and verbal communications. Provides correspondence to meet customer needs and supplies daily/weekly/monthly performance report cards as necessary to maintain and retain the customer business levels. Engages customers in Accessorial application disputes on freight bills. Negotiates with customer and terminal personnel to reach equitable/agreeable monetary resolution. Collaborates with customers on escalated incidents to analyze and correct unsatisfactory service performance. Communicates with field personnel when customers are not receiving required services, up to and including upper management. Ensures proactive practical solutions to service level deficiencies. Recommends post incident reviews and engages corrective actions to avoid repeat situations. Prepares written Corrective Action Reports to customer/company executives. Proactively recognizes issues prior to occurrence and is empowered to take corrective action to avoid service defects by engagement of top company executives. Partners with customers by taking part in resolution conference calls. Participates in numerous projects for process and quality assurance improvements. Performs other related duties, as required.
What we're looking for
• Minimum 3 years of LTL operations/customer service experience
• Equivalent to associates degree in business
• Extensive knowledge of AS400 system, web services, MS Office, and CRM software
• Typing 50 wpm with 10 key accuracy
• Effective oral and written communication skills
• Strong problem solving skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office temps' skills and match them with the needs of top employers in their area.
© 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. Requirements Logistics, Data Entry - Numeric, Customer Service, Typing 45 - 60 WPM
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.