Job Information
Robert Half Customer Service Representative in Johns Island, South Carolina
Description
We are on the hunt for a diligent Customer Service Representative in Johns Island, South Carolina. In this role, you will be the first point of contact for our customers, answering inbound calls and ensuring a high level of customer service. You will also be tasked with data entry and dispatching duties in a call center environment. This role provides a short term contract employment opportunity.
Responsibilities:
• Answer inbound calls promptly and professionally, ensuring excellent customer service at all times.
• Accurately enter customer data into the system and maintain up-to-date records.
• Coordinate with the team to dispatch services as required.
• Demonstrate proficiency in using cloud-based systems.
• Ensure all tasks are completed in a timely and efficient manner, staying on task throughout the day.
• Utilize Microsoft Word and Excel for various administrative tasks.
• Handle both inbound and outbound calls, maintaining a professional and courteous demeanor.
• Process order entries accurately and efficiently.
• Schedule appointments as needed, ensuring a smooth and organized workflow.
• Perform dispatching duties effectively, ensuring efficient service delivery.
Requirements
• Proficiency in answering inbound calls and providing excellent customer service.
• Experience with data entry and order entry tasks.
• Ability to manage email correspondence effectively.
• Skilled in handling both inbound and outbound calls.
• Competence in using Microsoft Excel and Microsoft Word.
• Ability to schedule appointments accurately and efficiently.
• Experience in dispatching tasks and coordinating with various teams.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• High attention to detail and accuracy in all work.
• Proactive and self-motivated with a strong problem-solving ability.
• Excellent team player with the ability to work independently when required.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must be able to demonstrate reliability and dependability through good attendance and punctuality.
• Must have a customer-focused attitude and enjoy interacting with customers.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .