Robert Half Help Desk Analyst I in JOLIET, Illinois
Description Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. This Help Desk Analyst role is based in the Joliet, Illinois area and is a long-term contract / contract / temporary opportunity.
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
Spot recurring technical issues and deploy solutions to address the root of the problems Requirements - Well-founded grasp of Interpersonal Communication
Strong familiarity with Google Suite
Proven knowledge of Interpersonal Communication
Fast Paced Call Center experience
Comprehensive knowledge of Active Directory
Expertise in Microsoft Office 365
General familiarity with Prioritize Workload
Break Fix experience
Experience installing and configuring operating systems, networked and local printers, and business applications
Experience with IT support ticketing systems
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Basic networking concepts
User administration and bug fixing in a client-server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.