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Robert Half Patient Financial Counselor in JOLIET, Illinois

Description

Financials clearance consular, they will be required to learn the insurance and medic ad process. Talk candidates through their options as to how they are going to pay for the procedure and what do they qualify for. Candidates with Experience in healthcare, customer service, insurance or banking are desired. This role will require strong analytical, problem solving and customer care.Robert Half Strategic Accounts has an opening at one of our Fortune 500 Client in the Healthcare industries. They are a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Our client is headquartered in Chicago and is a publicly traded organization with employees throughout the US and international locations.

Their mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Financial Counselor will be responsible for counseling patients or parties responsible for payment. The Patient Financial Counselor will educate patients on their responsibilities and potential options. The PFC is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session. In addition, the counselor must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

In this role, the successful candidate must display a strong sense of patient care and attention to detail.

Responsibilities:

  • Explain financial responsibilities for services received, payment options, and collection procedures to patients or parties responsible for payment.

  • Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.

  • Contact insurance carriers or other sources and act as an advocate for the patient.

  • Initiate process for collecting prepays due and perform follow up activity to insure maximum collection is achieved.

  • Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations.

  • Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.

  • Notify manager, physician and servicing department of possible delay of service for any elective, urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.

  • Maintain accurate documentation of pre-processing information.

  • Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.

  • Perform all other duties and projects as assigned.

    Requirements

Required Qualifications:

  • High School Diploma or GED

  • At least one year of call center experience

  • Attention to detail

  • Strong customer service experience

  • Ability to multi-task and navigate between multiple systems simultaneously

  • Ability to handle a large volume of incoming calls

Desired Qualifications:

  • Previous experience as a financial counselor with background in medical terminology preferred

  • Understanding of State and Federal assistance

Physical Requirements:

  • See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.

  • Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.

  • Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.

  • Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 50 lbs.).

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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