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Robert Half Customer Service in KALAMAZOO, Michigan

Description We have a great opportunity for a motivated Customer Experience Specialist in Kalamazoo, MI! If you are a customer service detail oriented who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.

Key responsibilities

  • Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence

  • Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics

  • Collaborate closely with internal stakeholders sales, marketing, and account management teams to aid in enhancing customers' experiences

  • Develop marketing and engagement strategies for new products or services

  • Work in a high-volume, fast-paced, strategic environment Requirements - Ability to interpret and analyze data to enhance customers' experiences

    -Proven ability to manage 150+ customer emails/day

  • Strong business writing skills, including the use of email correspondence

  • Proven ability to collaborate with others is essential, as well as strong project management and problem-solving expertise

  • Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)

  • Individuals who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities

    Candidates that match the necessary skills and are in urgent need of employment should contact us today!

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­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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