Robert Half International Escalations Engineer in Kennesaw, Georgia

Robert Half Technology is looking for an escalations engineer in Kennesaw for a full time opportunity. The Escalations Engineer is responsible for serving as an escalation resource for tier 3 level technical support tickets. This role is a senior technical resource on a client team and thrives in a fast-paced, problem solving environment;

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 00900-0010677785

Functional Role: Help Desk/Tech Support III

Country: USA

State: GA

City: Kennesaw

Postal Code: 30144

Compensation: $60,000.00 to $70,000.00 per year

Requirements: This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: ? Remote desktop support ? Windows Server (all versions) ? Various server environments ? Microsoft SQL ? Enterprise level network architecture ? Complex LAN/WAN environments ? Disaster recovery solutions ? Backup solutions and applications (Appassure, Veeam, etc.) ? Load balancing technologies ? VPN technologies ? Network security (Cisco, SonicWall, PFSense, etc.) ? Virtualization technologies (VMWare, Hyper-V, etc.) ? Microsoft Exchange / Hosted Exchange ? Various operating systems (Linux, MacOS, Windows) ? Encryption technologies (Bitlocker, Symantec, etc.) ? Active Directory ? Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) ? Desktop applications ? Networking and configurations (Switching, routing, firewalls) ? Web technologies (XML, HTML, CSS) ? VoIP phone systems