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Robert Half International Desktop Support Analyst in KENT, Washington


Robert Half is searching for a Desktop Support Analyst for a public services client in Kent, Washington. The primary responsibility of this Desktop Support Analyst is to respond to and track tickets of tier I issues as well as help image and migrate users to Windows 10. This is a long-term contract position that is onsite in Kent, Washington. Additionally, the ideal candidate will have a reliable form of transportation to travel to different, closeby locations when needed.

Major responsibilities

  • Administer computer desktop support in accordance with established policies and procedures

  • Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Interface regularly and effectively with ticket submitters

  • Settle computer problems, and offer suggestions on appropriate action/solutions


  • 1+ years of desktop support or tier I technical support experience

  • Past experience imaging desktops and laptops

  • MS Windows 10 experience

  • Strong knowledge of Microsoft tools like Office 365 and Active Directory

  • Familiarity working within a ticketing system and providing excellent documentation

  • Nice to haves: Avanti Services/Tools, iOS support, and A/V conference room support

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