Robert Half International Desktop Support Analyst in KENT, Washington
Robert Half is searching for a Desktop Support Analyst for a public services client in Kent, Washington. The primary responsibility of this Desktop Support Analyst is to respond to and track tickets of tier I issues as well as help image and migrate users to Windows 10. This is a long-term contract position that is onsite in Kent, Washington. Additionally, the ideal candidate will have a reliable form of transportation to travel to different, closeby locations when needed.
Administer computer desktop support in accordance with established policies and procedures
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Interface regularly and effectively with ticket submitters
Settle computer problems, and offer suggestions on appropriate action/solutions
1+ years of desktop support or tier I technical support experience
Past experience imaging desktops and laptops
MS Windows 10 experience
Strong knowledge of Microsoft tools like Office 365 and Active Directory
Familiarity working within a ticketing system and providing excellent documentation
Nice to haves: Avanti Services/Tools, iOS support, and A/V conference room support
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.