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Robert Half International Desktop Support Analyst in KENT, Washington

Description

Robert Half is searching for a Desktop Support Analyst for a public services client in Kent, Washington. The primary responsibility of this Desktop Support Analyst is to respond to and track tickets of tier I issues as well as help image and migrate users to Windows 10. This is a long-term contract position that is onsite in Kent, Washington. Additionally, the ideal candidate will have a reliable form of transportation to travel to different, closeby locations when needed.

Major responsibilities

  • Administer computer desktop support in accordance with established policies and procedures

  • Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Interface regularly and effectively with ticket submitters

  • Settle computer problems, and offer suggestions on appropriate action/solutions

    Requirements

  • 1+ years of desktop support or tier I technical support experience

  • Past experience imaging desktops and laptops

  • MS Windows 10 experience

  • Strong knowledge of Microsoft tools like Office 365 and Active Directory

  • Familiarity working within a ticketing system and providing excellent documentation

  • Nice to haves: Avanti Services/Tools, iOS support, and A/V conference room support

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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