Job Information
Robert Half Help Desk Analyst II in King of Prussia, Pennsylvania
Description
We are offering a contract to hire employment opportunity for a Help Desk Analyst II in King of Prussia, Pennsylvania. This role primarily involves working in a technical assistance center, tackling level 1 troubleshooting tasks, and addressing end user needs in various hardware and software environments.
Responsibilities:
• Collaborate with the Tech Assistance Center to resolve technical issues
• Manage level 1 ticketing system, ensuring all user needs are promptly addressed
• Set up and troubleshoot printers and other hardware devices
• Utilize Active Directory and MS Office 365 for various tasks
• Work with different versions of Windows (e.g., Windows 11) to troubleshoot and resolve issues
• Perform network and VPN troubleshooting, preferably in a VMware environment
• Provide Tier 1 troubleshooting assistance and resolve desktop problems
• Interact professionally with clients, providing high-quality support
• Support cloud platforms such as Azure and/or AWS (optional)
• Work with ERP/SAP Oracle platforms and manage migrations (optional)
Requirements • Proficiency in Active Directory is required
• Expertise in MS Office 365 is essential
• Familiarity with Windows 11 is necessary
• Experience in Hardware Troubleshooting is needed
• Proficiency in Network Troubleshooting is required
• Excellent communication skills, both written and verbal, are essential
• Must be able to handle multiple tasks and prioritize effectively
• Strong problem-solving skills and attention to detail are necessary
• Must have a customer-centric approach to tasks
• Must be able to work in a team as well as individually
• Availability for shift work may be required. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .