Robert Half Corporation Jobs

Description We are offering a contract to hire for a Customer Service Manager based in Ladera Ranch, California. The successful candidate will be overseeing all aspects of our call center, providing support to the field, and ensuring our team of Call Center Agents deliver top-tier customer service.

Responsibilities:

• Oversee the performance and productivity of the Call Center team, guiding them to meet and surpass sales and service performance levels

• Participate in hiring key staff members, providing support and direction for their onboarding, training, and system setup

• Play a crucial role in the development and implementation of a sales strategy for the Call Center, establishing sales goals and ensuring their achievement

• Determine effective staffing levels and workflows to ensure customer satisfaction while maintaining optimal productivity

• Manage Call Center systems and software, constantly reviewing and improving internal processes for efficiency

• Integrate multiple systems to extract data and evaluate performance

• Manage the Call Center Interactive Voice Response (IVR)

• Foster internal satisfaction between the sites and the Call Center

• Establish performance goals at both the team and individual levels, developing a reporting structure to measure and communicate progress

Skills:

• Proficiency in CRM and ERP Solutions, IBM AS/400, and Management Systems

• Proficiency in Microsoft Excel and About Time

• Experience with Billing Functions and Cash Handling

• Ability to handle customer complaints effectively Requirements • Proven experience in a Customer Service Manager role or similar managerial position

• Proficiency in using CRM and ERP Solutions for customer management and business process coordination

• Familiarity with IBM AS/400 computing system for business operations

• Ability to leverage Management Systems for effective team coordination and task allocation

• Advanced proficiency in Microsoft Excel for data analysis and reporting

• Experience with About Time software for efficient time and attendance tracking

• Ability to handle Billing Functions and Cash Activity in a customer service setting

• Experience in Cash Handling and ensuring financial transactions are accurately processed

• Strong skills in Complaint Handling to effectively resolve customer issues and maintain high satisfaction levels.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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