Robert Half International Customer Experience Specialist in Lake Forest, California
OfficeTeam is working with a manufacturing company that offers a business casual and relaxed environment in identifying an articulate Customer Experience Specialist. The Customer Experience Specialist will sit within a small customer service department and directly deal with consumer dealers. The Customer Experience Specialist must be able to work any of the three shift offered: 6AM-3PM, 7AM-4PM or 8AM-5PM. The Customer Experience Specialist responsibilities will include but are not limited to the following:
-Field inbound customer phone call and coordinate email correspondence
-Order Entry into CRM database
-Resolve issues which prevent orders from shipping
-Provide technical assistance to retailers and ability to troubleshoot product issues
-Prepare and track return authorizations
-Assist in sales support
-Bachelor's degree preferred
-2+ years of Customer Service experience required, preferably in manufacturing environment or call center
-Proficient in Microsoft Office and previous experience with CRM preferred
-Strong communication skills written and verbal
-Excellent organizational skills and attention to detail
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.