Job Information
Robert Half Customer Service Representative in Lakewood, Colorado
Description We are offering a contract to hire employment opportunity for a Customer Service Representative located in LAKEWOOD, Colorado. As part of our team, you'll be contributing to a vital function within our operations in the manufacturing industry. Your primary tasks will revolve around managing customer inquiries, maintaining accurate records, and ensuring customer satisfaction.
Responsibilities:
• Effectively handle inbound and outbound calls to address customer needs
• Maintain and update customer records with high attention to detail
• Utilize Microsoft Excel and Microsoft Word for data entry and order management
• Respond promptly and professionally to customer emails
• Schedule appointments as necessary and ensure adjustments to shipments are made accurately
• Create and manage credit memos for customers
• Ensure all customer service activities adhere to company policies and standards
• Collaborate with team members to improve overall customer service experience
• Utilize your problem-solving skills to resolve customer inquiries
• Continuously enhance your knowledge about our products and services to better serve customers Requirements • Proven experience in a customer service role
• Proficiency in managing both inbound and outbound calls
• Familiarity with call center customer service protocols
• Strong data entry skills
• Capability to handle email correspondence professionally and effectively
• Proficiency in Microsoft Excel and Microsoft Word
• Experience with order entry systems
• Ability to schedule appointments efficiently
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to handle customer complaints and provide appropriate solutions
• High level of patience and emotional intelligence when dealing with customers
• Demonstrated commitment to providing excellent customer service
• Ability to work in a fast-paced, high-volume environment
• Strong multitasking skills and attention to detail.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .