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Robert Half International Customer Service Representative in Lancaster, Massachusetts


OfficeTeam is seeking four Customer Service Representative for a Medical office in Fitchburg. The role is full time Monday - Friday 8:30am - 5pm. The job duties are as follows:

  • Answer incoming calls from patients

  • Routing calls

  • Schedule appointments

  • Superior customer service skills

Where: Fitchburg

When: ASAP

Duration: Temp to Hire

Pay: $15

Hours: Monday-Friday 8:30-5:00

If interested, please apply today!

Requirements - Upbeat, positive attitude and an approach to work rooted in professionalism

  • Ability to interact effectively with internal and external partners and clients/customers

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Strong customer service and office administrative skills

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Customer service experience

  • Route Incoming Call experience

  • Solid understanding of Answering Inbound Calls

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Strong problem-solving skills

  • Ability to effectively interact, verbally and in writing

  • Strong computer skills including customer database systems

  • Strong technical skills including proficiency with MS Office

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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