Robert Half International Noc Technician in Largo, Florida

Remote and on-site desktop and user support using remote support applications Create/update and escalate user tickets as needed Acknowledge pre-configured alerts and perform basic troubleshooting steps Support / Basic Network Support Load and configure desktop OS for standalone operation and basic network connectivity Configure and troubleshoot desktop applications and upgrades such as Microsoft Office Install and configure desktop computer and peripheral hardware upgrades Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices Perform hardware and software troubleshooting Integrate hardware into existing LAN environments. This includes establishing network, file server access, configuration of email and print server connectivity Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments Install, integrate, troubleshoot and solve network client operation problems Basic Active Directory ? Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc. Physical network troubleshooting ? drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.

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We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 01070-9501547309

Functional Role: Help Desk/Tech Support I

Country: USA

State: FL

City: Largo

Postal Code: 33760

Compensation: $14.00 to $18.00 per hour

Requirements: ?Minimum of 1+ years of experience working in IT services, service desk, or call center environment. ?Experience supporting Microsoft Windows OS 7 or higher. ?Experience supporting Microsoft Office suite. ?Experience with Microsoft servers and Active Directory administration is preferred. ?Experience with Antivirus Software. ?Experience with DHCP, DNS and general network troubleshooting. ?Knowledge of Smartphones and tablets (iPad, Android.). ?Experience with ServiceNow is a plus.