Robert Half Customer Experience Representative in Las Vegas, Nevada
We have an exciting opportunity for a driven Customer Experience Specialist! Are you a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences? Then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.
The Customer Experience Team delivers the cornerstone of the companies success by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support.
Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care.
Carefully review background checks and provide accurate responses to candidates.
Resolve report issues quickly to ensure we are delivering high quality reports within turnaround time deadlines.
Have fun working in a fast-paced, high contact volume environment.
English & Spanish speaking required.
1+ years experience in a customer-facing role.
2+ years experience in a similar support role.
Ability to maintain compassion and care for individuals.
Desire to innovate and improve your environment.
A positive attitude and willingness to learn in a fast changing environment.
Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
Experience working in a remote setting is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.