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Robert Half International Help Desk Agent in Las Vegas, Nevada


If you're a Help Desk candidate, consider this Robert Half Technology opportunity. We're looking for some with a can-do attitude to join Robert Half's Service Center in Las Vegas. Are you looking to be part of a highly motivated team, so if that's you, apply today! We need a Help Desk Agent who can work with non technical end user is a customer focused manner. Could start as soon as April 20th.

Your responsibilities in this role:

  • Understand concepts related to networks, servers, PCs, proprietary systems, etc.

  • The chosen candidate will need to facilitate user account management. That means onboarding, change and departure processes

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Meet and exceed SLA standards: Close tickets in ServiceNow in a timely manner, while upholding customer service standards

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications

For consideration, please email resume to Tabitha at


  • Applicants should have technical skills related to application, operating system and other service related problems

  • Excellent problem-solving skills

  • Ability to multitask and communicate effectively with individuals of all backgrounds

  • Ability to work independently with minimal oversight

  • 3+ years' of experience supporting desktop/server operating systems and technologies

  • Excellent written, verbal and social communication skills, bilingual in spanish is a plus

  • It is preferred for applicants to have a combination of superior customer service skills and technical aptitude

  • MS Windows 10 experience

  • Microsoft Office 365 experience

  • Microsoft Teams experience is desired

  • Proficiency in Active Directory

  • Demonstrated knowledge of printers

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $16.00 - $17.00 / Hourly

Location: Las Vegas, NV

Date Posted: November 9, 2020

Employment Type: Temp to Hire

Job Reference: 04810-0011438317

Staffing Area: Technology u0026 IT