Robert Half Corporation Jobs

Description We are in search of a diligent Application Support Engineer to become a part of our team in Latham, New York. This role primarily involves handling and resolving software issues, providing support to clients, and expanding knowledge of our products. It offers a contract to hire employment opportunity, inviting applicants with skills in Database, Application Support, and Microsoft SQL.

Responsibilities:

• Provide inbound phone, web, or email software support to resolve intricate technical client inquiries and problems in an effective and efficient manner.

• Analyze data reports, forms, and web technologies to aid in problem-solving.

• Employ SQL programming to address basic to moderate issues.

• Communicate responsibly with all parties involved in issue resolution to meet and manage client expectations.

• Utilize the client management system to create, track, and/or update details on the specifics of client issue(s).

• Assist in establishing issue priorities to ensure a timely and effective response and solution.

• May contribute to writing estimates for software modification specifications and documentation of support processes.

• Submit client issues to the development team for resolution as needed.

• Perform Quality Assurance testing for software module upgrades/changes and analyze results to ensure that software performs as required.

• Troubleshoot application deployments, recreate customer issues, and build proof of concept applications.

• Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files.

• Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases.

• Commit to expanding technological skills and knowledge of the products.

• Demonstrate awareness of and adherence to Company policies.

• Communicate professionally, clearly, and appropriately with clients and coworkers.

• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.

• Solve problems effectively in an ever-evolving environment.

• Demonstrate proficient knowledge of support processes, problem management tools, and procedures.

• Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.

• Work effectively both independently and in a team-oriented environment.

• Assist other team members as necessary.

• Effectively utilize available resources.

• Accurately record all details and progress in incident tracking system(s). Requirements • Proficiency in Microsoft SQL Server or similar database systems

• Experience in providing application support for technical issues

• Strong problem-solving abilities to troubleshoot and resolve application issues

• Demonstrable knowledge of IT infrastructure, including networks, databases, and servers

• Prior experience in a similar role, such as Application Support Engineer or IT Support Specialist

• Strong communication skills to effectively interact with team members, stakeholders, and users

• Ability to work independently and manage multiple tasks simultaneously

• Familiarity with standard office software, such as Microsoft Office Suite

• Willingness to keep up-to-date with the latest technology trends and innovations

• Demonstrable commitment to maintaining high service standards and user satisfaction

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent industry experience. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .