Job Information
Robert Half Call Center Representative - EXP in Lewisburg, Tennessee
Description
We are seeking a Call Center Customer Service Representative! This is an onsite role in Lewisburg, TN!
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with:
• Dealer referrals to distributors
• Provide customers with order information, assistance
• Product support: Parts and Equipment
• Transactional: Orders, Claims and Invoicing
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
Specific Responsibilities for this position may include:
Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system.
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
Requirements
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
- Ability to analyze unlike information and draw conclusions/recommendations
- Strong verbal, written and inter-personal communication skills
- Proficiency in MS Office tools
- High degree of self-motivation to address and improve business needs.
- Sense of urgency, self-initiative, commitment and sense of ownership is a must.
- Superior follow-up and follow-through skills
- Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.
Manage large amounts of incoming calls
Generate sales leads Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies Take the extra mile to engage customers
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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