Job Information
Robert Half Desktop Support Engineer in Lexington, Kentucky
Description
We are offering a long-term contract employment opportunity for a Tier II Desktop Support Engineer in Lexington, Kentucky. This role is a 6-month contract to hire, 40 hours per week, and is on-site in Lexington, Kentucky.
The IT Engineer role will provide Tier 2 escalation support to other technicians. They will also provide enterprise-level application support. They will also provide basic network support in remote retail branches and triage network-level issues. They will contribute to IT infrastructure technical projects and support for on-site & remote users across a diverse infrastructure in the following disciplines: desktop/laptop, mobile, servers, storage, networking, and cyber security.
Responsibilities
• Collaborate with development teams to integrate Cloudflare solutions into web applications
• Provide root cause analysis in response to system outages
• Enhance cloud infrastructure by designing it to be highly redundant and secure
• Configure and deploy IPS/IDS-enabled firewalls, ASA firewalls, routers/switches, virtual & physical servers, and other equipment within the company infrastructure
• Collaborate with different departments to understand their IT needs and implement IT solutions aligning with the company’s goals and objectives
• Stay updated with the latest technologies and trends in IT infrastructure and cybersecurity to ensure the company’s technology stack remains up-to-date and secure
• Assess and resolve incidents or problem tickets for a variety of technical solutions and equipment
• Implement, communicate, and enforce company security policies and procedures
• Participate in on-call rotation to provide 24 x 7 support and perform required checklist activities while on-call
• Provide technical support and guidance to users, addressing all issues related to IT infrastructure and assisting in troubleshooting and problem resolution.
Requirements
Excellent customer service and communication skills.
Ability to communicate technical concepts to non-technical users.
3 - 5 years experience supporting Windows 2008 and above Server, Windows 8. x and above, VMWare 6.0 and above, and Android or iOS mobile devices.
Experience with GPO and Active Directory.
Experience with Cisco network hardware configuration and support.
Experience with enterprise data backup solutions (e.g. Backup Exec).
Experience in managing anti-virus malware prevention software (e.g. Carbon Black).
Experience with Microsoft Exchange or Office 365 email.
Familiarity with enterprise data storage solutions.
Familiarity with VOIP technology.
Familiarity with enterprise mobile manager solutions (e.g. MobileIron, AirWatch).
Familiarity with PowerShell and/or PowerCLI.
Familiarity with enterprise monitoring tools like Nagios or SolarWinds.
Linux or iSeries (AS400) experience is a plus.
Ability to perform moderate physical activities in the position.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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