Job Information
Robert Half Call Center Specialist in Lexington, South Carolina
Description We are offering a contract to hire employment opportunity for a Call Center Specialist in Lexington, South Carolina. The role entails working in a fast-paced environment, focusing on handling customer interactions. As a Call Center Specialist, you will be tasked with handling customer inquiries both telephonically and in person, processing payments, and coordinating with field teams for service requirements.
Responsibilities:
• Handle inbound calls, managing around 50-100 calls per day, and addressing both standard and complex customer queries
• Provide exceptional customer service, effectively managing walk-ins and phone inquiries simultaneously
• Process customer payments both over the phone and in person, ensuring accuracy in transactions
• Assist in generating and managing work orders as necessary
• Utilize various computer programs including Word, Excel, and Outlook to maintain customer records and handle communications
• Coordinate with field teams for service requirements such as water turn on or leak reports
• Manage the front desk operations, serving as the first point of contact for customers
• Maintain a high level of professionalism and adhere to the business casual dress code
• Utilize CRM and customer service software to maintain accurate customer records and resolve customer inquiries
• Handle cash drawers and ensure they are balanced, demonstrating strong attention to detail. Requirements • Proficiency in computer programs and CRM platforms
• Experience with customer service software
• Ability to answer inbound calls in a professional manner
• Demonstrated ability to assist customers with inquiries and issues
• Experience handling and resolving complaints
• Experience processing incoming payments
• Proficiency in answering multi-line phone systems
• Ability to handle inbound telephone calls efficiently
• Strong knowledge of multi-line phone systems
• Excellent phone etiquette
• Experience receiving payments and handling cash drawers
• Knowledge of utility billing procedures
• Experience with receptionist duties
• Able to maintain a high level of professionalism and respect when communicating with customers
• Detail-oriented with excellent organizational skills
• Ability to work in a fast-paced environment
• Ability to work well as part of a team and independently
• Excellent problem-solving skills
• Strong written and verbal communication skills.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .