Robert Half Help Desk Analyst in LIMERICK, Pennsylvania
Description If you're looking for work as a Help Desk Analyst and want to work in an innovative and fast-paced environment, Robert Half might have the job for you. This is a great job for a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Limerick, Pennsylvania area and is a long-term contract / contract / contract / temporary to full-time opportunity.
What you get to do every day
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Pinpoint recurring technical issues and present solutions to address the root of the problems
Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues Requirements - Background in user administration and bug fixing in a client server environment
Experience with IT support ticketing systems
Experience installing and configuring operating systems, networked and local printers, and business applications
Ability to recognize, evaluate, and resolve problems effectively
Understanding of basic networking concepts
Microsoft Office 365 experience
Comprehensive knowledge of Microsoft Office 365
Windows OS experience preferred
Demonstrated knowledge of Superior Customer Service
Proficiency in ConnectWise
Adeptness in customer service
Experience with customer service
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.