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Robert Half Desktop Support Analyst in Lincoln, Massachusetts

Description We are in search of a Desktop Support Analyst to join our team situated in Lincoln, Massachusetts. This role provides the opportunity to work in the telecom industry, focusing on providing first-tier support to our team members. As a Desktop Support Analyst, you will have the chance to work with a range of software and hardware including Citrix Technologies, Dell Technologies, Microsoft, Active Directory, and Mac Computers. This role offers a contract to hire employment opportunity.


• Provide first-tier support to team members using the Google Suite, including Google Docs, Google Drive, Google Hangouts, Google Search, and Google Sheets.

• Handle EO/IR systems and maintain their functionality and efficiency.

• Perform routine maintenance and troubleshooting on computer hardware.

• Manage and maintain the Active Directory.

• Assist in configuration management and ensure all systems are working as per the set configurations.

• Oversee and manage deployments and ensure they are executed as per the plan.

• Provide deskside support to team members and help them resolve any technical issues they may be facing.

• Provide desktop support to team members and ensure their workstations are functioning optimally.

• Use your skills in Citrix and Dell Technologies to manage and maintain these systems. Requirements • Proven experience in a Desktop Support Analyst role or similar IT support role

• Proficiency in Citrix Technologies and Dell Technologies

• Experience with EO/IR systems and Mac Computers

• Expertise in Microsoft applications and Active Directory management

• Strong understanding of Computer Hardware and Configuration Management

• Experience in Deployments and Deskside Support

• Knowledge of Desktop Support methodologies

• Proficiency in Google Docs, Google Drive, Google Hangouts, Google Search, Google Sheets, and Google Suite

• Excellent problem-solving skills and ability to troubleshoot technical issues

• Strong communication skills and ability to explain complex IT concepts in simple terms

• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously

• Willingness to stay up-to-date on the latest technology trends and continue professional development. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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