Job Information
Robert Half Help Desk Analyst in Little Rock, Arkansas
Description We are in search of a Help Desk Analyst to be part of our team based in Little Rock, Arkansas. This role involves diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems. It also includes managing computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
Responsibilities:
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
• Install and support PC, laptop, tablet, and mobile hardware and software
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies
• Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
• Analyze and make recommendations for hardware and software standardization
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
• Have an understanding of operating systems and servers and essential network hardware including but not limited to hubs, switches, and routers
• Possess knowledge of telecommunications.
Skills:
• Citrix Technologies
• Database
• EO/IR systems
• Lotus Notes
• Microsoft
• Active Directory
• Computer Hardware
• Configuration Management
• Deskside Support
• Desktop Hardware Requirements • Minimum of 3 years of experience as a Help Desk Analyst or similar role
• Proficiency in Citrix Technologies
• Familiarity with Database and EO/IR systems
• Experience with Lotus Notes and Microsoft software suite
• Knowledge of Active Directory
• Expertise in Computer Hardware and Configuration Management
• Experience in Deskside Support and Desktop Hardware
• Excellent problem-solving and communication skills
• Ability to work under pressure and manage multiple tasks
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Bachelor's degree in Computer Science or related field is preferred. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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