Job Information
Robert Half Help Desk in Little Rock, Arkansas
Description
Job Summary: The IT Service Desk Help position is responsible for providing first-level technical support to end-users. This role involves diagnosing, troubleshooting, and resolving a wide range of technical issues, as well as escalating more complex problems to higher-level support when necessary. The ideal candidate will have strong communication skills, a solid understanding of IT systems, and a dedication to providing excellent customer service.
Key Responsibilities:
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Provide timely and effective solutions to technical problems, ensuring minimal disruption to users.
Escalate unresolved issues to the appropriate internal teams.
Maintain accurate records of all support requests, issues, and solutions using a ticketing system.
Follow up with users to ensure their IT needs are fully met and that they are satisfied with the service provided.
Assist with the setup, configuration, and maintenance of computer systems, peripherals, and software.
Provide guidance and training to end-users on the use of various software applications and IT systems.
Participate in ongoing training and development to stay current with new technologies and best practices in IT support.
Requirements
Qualifications:
High school diploma or equivalent; associate degree or higher in IT or a related field, preferred.
Previous experience in a technical support or IT help desk role.
Strong understanding of computer systems, mobile devices, and other tech products.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong customer service orientation and interpersonal skills.
Ability to prioritize and manage multiple tasks effectively.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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