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Robert Half E-Commerce Account Manager in Livermore, California

Description

E-Commerce Account Manager - The position is located in Livermore, CA

Responsibilities:

· Manage all aspects of the key customer relationship with vendor managers, buyers & supply chain reps of large online retailers

· Manage our product catalog on assigned e-commerce platforms

· Manage pricing, advertising, and product promotions on assigned e-commerce platforms

· Negotiate annual contracts for assigned customers

· Define and implement internal process and systems solutions to execute and facilitate strategic customer initiatives

· Provide oversight to inbound order flow, product availability, and outbound order fulfillment while ensuring maximum order fill rates

· Manage all aspects of revenue and profitability for assigned customer accounts

· Ensure that all operational performance metrics for assigned customer accounts are within target range

· Collaborate internally with accounting, logistics, order processing, order fulfillment, supply chain, and IS/IT functions

· Act as single point of contact for assigned customers and act as primary liaison to manage tactical execution and escalations as needed

· Support the new customer acquisition process and lead the launch of new customer accounts

· Prepare periodic account reviews and participate in periodic business reviews with assigned customers

· Some experiences in marketing/social media will be a plus

· Minimal travel may occasionally be required

Requirements

Requirements:

· 5-7 yrs of hard goods account management experience in a fast-paced e-commerce environment

· Bachelor’s degree in business, operations, marketing, or other relevant discipline required

· Minimum 5+ yrs customer account/program management experience with primary responsibility for managing large online retailers

· Understanding of supply chain and fulfillment methods

· Strong analytical skills, proficiency in Excel

· Problem solving skills to define solutions that simultaneously protect the company, and a passion for delighting the customers.

· Action-oriented team player with a bias for collaboration across functional barriers

· Bachelor’s degree in business, operations, marketing, or other relevant discipline required

· Excellent verbal and written communication skills

· Ability to work effectively with all levels of management and all functional areas

· Action-oriented team player with a bias for collaboration across functional barriers

· Excellent verbal and written communication skills

·B2B Marketing, Retail E-Commerce, Digital Marketing, Social Media, Customer Acquisition

Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.5565. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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