Robert Half Corporation Jobs

Description We are in the manufacturing industry, located in Livingston, California, and we're offering a contract to hire employment opportunity for a Help Desk Analyst I. In this role, you'll act as the first line of support for users encountering issues with IT systems. This position is an integral part of our team, ensuring smooth operation of our IT infrastructure and maintaining high customer satisfaction levels.

Responsibilities:

• Serve as the primary point of contact for users experiencing problems with IT systems.

• Answer user questions about IT systems in a clear and understandable manner.

• Troubleshoot basic technical issues, utilizing a variety of problem-solving techniques.

• Escalate complex issues to higher level support tiers as necessary.

• Document all user interactions and issue resolutions in detail.

• Manage support tickets, ensuring they are responded to in a timely manner.

• Communicate effectively with users, providing updates and ensuring satisfaction.

• Utilize knowledge of desktop hardware and basic office skills to resolve issues.

• Support applications and computer hardware systems as needed.

• Work collaboratively with all shift times, ensuring continuous support coverage. Requirements • Must possess skills in handling Support Tickets.

• Strong knowledge of Desktop Hardware required.

• Basic Office Skills are necessary for this role.

• Proficiency in MS Office suite is a must.

• Knowledge and understanding of Computer Hardware is essential.

• Experience in Application Support will be advantageous.

• Must have a strong commitment to quality and attention to detail.

• Excellent communication and interpersonal skills are required.

• Ability to work independently as well as part of a team.

• Must have problem-solving abilities and demonstrate initiative.

• Experience in the manufacturing industry would be considered an asset.

• Must be able to handle multiple tasks and prioritize work effectively.

• Willingness to learn and adapt to new technologies or changes. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .