Robert Half Corporation Jobs

Description We are offering a contract to hire employment opportunity for a Help Desk Analyst III in the manufacturing industry located in Livingston, California. This role will play a critical role in our IT Service Center, acting as a lead for daily operations, coordinating between different teams and end customers, and ensuring escalated issues are resolved efficiently.

Responsibilities:

• Lead daily operations within the IT Service Center, focusing on prompt and efficient resolution of support tickets.

• Act as a point of escalation for complex issues, providing guidance and support to Service Center Analysts.

• Coordinate ongoing training for Service Center team members, including planning workshops and instructional sessions.

• Participate in projects aimed at meeting customer support needs, including the creation and maintenance of Service Level Agreements (SLAs).

• Develop and maintain Standard Operating Procedures related to installation, security, and training within the Service Center.

• Make recommendations on technological improvements to optimize Service Center operations.

• Use skills in Active Directory and MS Office 365 for troubleshooting and resolving issues.

• Facilitate effective communication between various levels of management, customers, and team members, in both written and verbal forms.

• Manage tasks in a dynamic and demanding environment with excellent organizational and prioritization skills.

• Maintain a strong customer service mindset and a keen desire to assist others.

• Apply analytical and problem-solving abilities to address and resolve issues. Requirements • Applicant must possess a minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven work experience as a Help Desk Analyst or in a similar role within a manufacturing environment is required.

• Proficiency in Active Directory and MS Office 365 is necessary.

• Excellent problem-solving skills and the ability to troubleshoot technical issues are essential.

• Strong communication skills, both verbal and written, are required to effectively articulate technical information to non-technical personnel.

• Attention to detail and the ability to multitask is crucial in this role.

• Applicant must have the capability to work well under pressure and handle emergencies efficiently.

• Knowledge of ITIL and service management is a plus.

• A strong understanding of computer systems, mobile devices, and other tech products is necessary.

• Ability to manage time and prioritize tasks effectively is required.

• Familiarity with remote desktop applications and help desk software is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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