Job Information
Robert Half Desktop Support Analyst in Livonia, Michigan
Description
We are offering a contract to permanent employment opportunity in Livonia, Michigan. We are seeking a Desktop Support Analyst to join our team. Your primary duties will involve providing white glove technical assistance to our team, handling various hardware and software issues, and maintaining a high level of customer service.
Responsibilities
• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and verify backups of data
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administratively manage Office 365, Teams, and Active Directory
• Install and test computer-related equipment
• Troubleshoot audio/visual equipment and provide executive support
• Maintain an inventory of all equipment, software, and software licenses
Requirements
• Minimum of 2 years of experience as a Desktop Support Analyst or in a related role.
• Proficient knowledge and hands-on experience with Citrix Technologies.
• Strong understanding and ability to troubleshoot Computer Hardware.
• Familiarity with Active Directory and its functionalities.
• Experience with Apple Devices setup, troubleshooting, and maintenance.
• Proven experience with Backup Technologies to ensure data security.
• Sound knowledge of Configuration Management for system consistency.
• Ability to handle and experience with Audio Visual equipment, including setup and troubleshooting.
• Proficiency in both Hardware and Software troubleshooting.
• Experience using and troubleshooting Office 365, and Teams Rooms for effective team collaboration.
• In-depth knowledge and experience with Windows operating systems.
• Familiarity with MDM Technologies for mobile device management.
• Strong End User Support and Customer Service Skills
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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