Job Information
Robert Half Help Desk Analyst II in Livonia, Michigan
Description
We are offering a contract to permanent employment opportunity in Livonia, Michigan for a Help Desk/Service Desk Analyst. This role focuses on providing IT support, handling various hardware and software issues, and delivering exceptional service to end users within a dynamic industry.
Responsibilities:
• Provide basic IT support to ensure smooth daily operations.
• Manage and resolve service desk tickets in a timely manner.
• Assist in troubleshooting IT software and hardware issues to minimize downtime.
• Deliver training to end users to enhance their understanding and use of IT systems.
• Effectively use Microsoft Office 365 for various tasks and communications.
• Handle password reset requests while adhering to security policies.
• Utilize Active Directory for user and group management.
• Troubleshoot computer hardware issues, including printers and phone systems.
• Set up new users in the system while ensuring all necessary hardware and software are properly configured.
• Provide excellent customer service, conduct end user trainings on basic troubleshooting issues, resolve issues efficiently and maintaining high user satisfaction.
Requirements
• A minimum of 2 years experience in a Help Desk Analyst role or similar
• Proficiency in Citrix Technologies
• Extensive knowledge of Mac Computers
• Familiarity with popular products and systems
• Experience with Active Directory
• Ability to manage and operate Apple Devices
• Strong understanding of Computer Hardware and Software
• Proficient in Configuration Management
• Demonstrable experience with Deployments
• Proficiency in Office 365
• Ability to handle Password Reset tasks efficiently
• Basic Troubleshooting and Strong Customer Service skills
• Experience with End User Training
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .