Robert Half International Help Desk Analyst in Long Beach, California
Description If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half Technology with a rapidly expanding company in the Education industry. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Long Beach, California area and is a long-term temporary opportunity.
Solve technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues Requirements - Understanding of basic networking concepts
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Background in user administration and bug fixing in a client server environment
Expertise in Android OS
Audio Video experience
Mac OS experience desired
Strong problem-solving skills
IT support ticketing system experience desired
3+ years of prior experience
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.