Robert Half Corporation Jobs

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On Site Patient Service Rep - PAMF in Los Altos, California


Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards

• Ensures patients have been greeted, verified and have been checked in for their appointment

• Responds to requests from patients, family members, physicians and staff members within a timely matter

• Offers additional assistance and communicate to staff if special needs are required for a patient, such as wheelchair access, interpreter, service animal or other special needs

• Provides and explains applicable waivers, paperwork, signatures needed for appointment

• Scans copy of patient's photo ID, insurance card and/or waiver when needed

• Schedules, registers and monitors patient appointments and information

• Verifies and updates existing patient accounts and notifies patient of any changes with their current account or co-pays.

• Accurately schedules, cancels, reschedules and confirms appointments at the time of request

• Determines type of appointment needed within department guidelines and Advance access

• Identifies accepted insurance plans and those requiring referrals

• Monitors the referral report and checks work pools to call patients being referred to the department

• Offers to schedule follow up appointments, if needed

• Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards

• Manages EHR in-basket(s)

• Manages work queues and schedule templates as assigned in accordance with performance standards

• Records and transmits messages to staff through EHR according to department procedures

• Balances cash sheet and cash drawer in accordance with performance standards

• Accepts and records receipt of payment

• Completes daily deposit summary in accordance with performance standards

• Prepares monthly deposit summary in accordance with performance standards

• Operates a multi-line telephone console

• Responds to incoming calls from patients, family members, physicians and other staff members.

• Answers voicemails, callbacks and appointment reminders within a timely manner and within department guidelines

• Provides callers with general information such as directions, locations, department hours, etc.

• Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism

• Completes clerical and other front desk support

• Provides orientation and training to new staff as assigned

• Performs additional duties which may include floating to other departments and or locations

• Participates in special projects as assigned


  • Must have world class customer service skills

  • Qualified candidates have at least one year of clerical experience supported by a high school diploma or GED

  • Ability to tolerate repetitive hand movements, typing

  • Ability to speak clearly via telephone

  • 1 year of completed college may be considered in lieu of relevant experience

  • Experience with a computer database program preferred

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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