Job Information
Robert Half Bilingual Armenian Call Center Representative, in Los Angeles, California
Description
As a Bilingual Armenian Call Center Representative, you will be responsible for providing exceptional customer service through phone, email, and chat interactions in both Armenian and English. You will assist with customer inquiries, resolve issues, and provide accurate information while ensuring a positive experience for our customers.
Key Responsibilities:
Handle inbound and outbound calls, emails, and chats in both Armenian and English.
Provide assistance, answer questions, and resolve customer concerns with professionalism and empathy.
Accurately record customer interactions, transactions, and feedback in the company’s CRM system.
Work collaboratively with other departments to ensure timely and effective resolution of issues.
Maintain up-to-date knowledge of company products, services, and policies to offer accurate information.
Meet or exceed performance targets, including call quality, response time, and customer satisfaction.
Requirements
Qualifications:
Fluent in Armenian and English
Previous experience in a call center, customer service, or similar role is preferred, but not required.
Strong communication skills and a customer-focused attitude.
Ability to handle difficult situations calmly and professionally.
Detail-oriented with strong organizational and multitasking abilities.
Basic computer skills and familiarity with CRM software or call center systems.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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