Robert Half Corporation Jobs

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Robert Half Ecommerce Customer Service Representative in Los Angeles, California

Description

If you love building solid customer relationships, you might be the Customer Service Representative Robert Half is looking for. Our client, a well-known apparel brand, is looking to hire several remote customer service representatives. This position requires someone to reply to tier one tech tickets. You will answer basic questions about product, return policies, etc. Excellent customer service skills are a must. We are looking for candidates who are available for weekend shifts, so you must have weekend availability. This is a fun, fast paced environment and we are looking for candidates who have previous experience with a ticketing system similar to Magento, Zendesk, etc.

What you get to do every day

  • Handle incoming telephone calls

  • Deliver outstanding, friendly customer service in a timely fashion

  • Receive and send written business correspondence

  • May support business development and client referral goals by actively cross-selling and referring customers

    Requirements - Ability to use multiple computer systems, applications, and utilize search tools to find information

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Strong communication and interpersonal skills

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • CRM experience preferred

  • Well-founded grasp of navigating basic office equipment and protocols

  • Data entry experience highly desired

  • Call Center Customer Service experience

  • Foundational knowledge in call centers

  • Proficiency in customer service

  • Proven knowledge of Typing Data Entry

  • Customer service and office administrative skills

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Positive attitude and an engaging businesslike approach

  • Ability to simplify complex problems and build solutions

  • Microsoft Office experience preferred

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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