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Robert Half International Help Desk Analyst III in Los Angeles, California

Description

Help Desk Analyst III

$90K - $110K (non-exempt)

Health, Dental, Vision, 401K with match, generous PTO, and opportunities for promotion

Downtown Los Angeles (onsite)

Professional Services

Robert Half Technology is looking for a Help Desk Analyst III to join our team. This full-time employment opportunity is based in the Los Angeles, California area. Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. Can you represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services? This Service Desk Analyst job might be for you. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. Analysts may be asked to cover alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Professional Services industry.

How you will make an impact

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Provide guidance to Tier 1-2 support and team members

    Requirements

  • Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

  • 6+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Service Desk experience desired

  • Knowledge of Microsoft Office 365

  • Excellent written/verbal communication and organizational skills

  • Strong problem-solving skills

  • If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred

  • Ability to multitask efficiently and prioritize work

  • Can work independently with minimal supervision

  • If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred

**For immediate consideration, please email your resume to Catherine Hamilton on LinkedIn

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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