Job Information
Robert Half Sr. Customer Service Representative in Los Banos, California
Description We are offering a contract to hire employment opportunity for a Sr. Customer Service Representative in the Manufacturing industry, located in Los Banos, California. As a crucial part of our team, you will be tasked with managing customer service issues, processing purchase orders, and using various systems to ensure smooth operations.
Responsibilities:
• Retrieve and input customer purchase orders received through various channels such as fax, email, web, or EDI daily.
• Review pricing on purchase orders to ensure accuracy.
• Communicate with sales team to address and resolve customer service issues.
• Liaise with customers to provide solutions to any service issues, keeping all team members updated on progress.
• Handle adjustments for credit memos and rebill invoices when necessary.
• Use Microsoft Office Suites and IBM AS/400 Management System for data entry and other tasks.
• Utilize CRM system to manage customer interactions and data.
• Ensure all orders are accurately entered into the ERP system to prevent shipping errors.
• Perform daily EDI invoicing and other billing functions.
• Carry out other duties and responsibilities as required or assigned by Supervisor. Requirements
• Minimum of 2 years of experience in a similar role within the Manufacturing industry
• Proficiency in using CRM and IBM AS/400
• Knowledge and experience in handling Management Systems
• Proficiency in Microsoft Office Suites including Microsoft Excel
• Experience with 'About Time' software
• Familiarity with Billing Functions and Cash Activity
• Experience in Claim Administration and Complaint Handling
• Strong Customer Service skills
• Experience handling Purchase Orders and Data Entry
• Ability to Code Invoices
• A strong understanding of the manufacturing process and customer service principles
• Excellent problem-solving skills and ability to handle challenging customer situations
• Strong verbal and written communication skills
• Proven ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks based on urgency and importance
• High level of accuracy and attention to detail
• Strong organizational and time management skills.
Please contact Robert Half at 209.554.0521 for immediate consideration.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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