Job Information
Robert Half Customer Service Representative in Louisville, Kentucky
Description
We are actively seeking a dedicated and enthusiastic Customer Service Representative available for work in Louisville Kentucky. You will be the primary point of contact for our customers, mainly handling customer inquiries, resolving complaints, providing product/service information, and processing transactions. If you are a problem-solver who can deliver a friendly and professional customer service experience, we'd like to meet you.
Responsibilities:
Resolve customer inquiries and complaints via phone, email, mail, or social media.
Attract potential customers by answering product and service questions, suggesting information about other products and services.
Process orders, applications, requests, and prepare and distribute customer-activity reports.
Maintain customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint and determining the best solution to solve the problem.
Follow-up on customer interactions.
Contribute to the team effort by accomplishing related results as needed.
Requirements
Requirements:
Proven customer service experience or experience in a related field.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Ability to build relationships and adapt to various types of customers.
Ability to multitask, prioritize, and manage time effectively.
Excellent verbal and written communication skills, including the ability to handle stressful situations with grace and diplomacy.
High school diploma or equivalent; college degree preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .