Job Information
Robert Half Customer Operation Support in Lyndhurst, New Jersey
Description We are in search of a Customer Operation Support to join our team in Lyndhurst, New Jersey. This role is vital within our logistics industry, requiring a balance of office-based tasks and hands-on operations within a warehouse environment. This position offers a contract to hire employment opportunity, ensuring a dynamic and multifaceted work experience.
Responsibilities:
• Act as a primary point of contact for clients, ensuring effective and efficient communication.
• Coordinate between clients and trucking companies to ensure seamless operations.
• Spend part of the day in office settings and part in the warehouse, maintaining a balance between administrative tasks and physical duties.
• Utilize Microsoft Office Suite to manage and maintain records, send emails, and conduct follow-ups.
• Exhibit a high level of independence and assertiveness in managing tasks and responsibilities.
• Understand and navigate warehouse operations to ensure smooth and efficient processes.
• Leverage experience in freight forwarding to enhance operational effectiveness.
• Ensure timely and accurate processing of customer orders and other data entry tasks.
• Provide constructive feedback to improve operations and customer service.
• Handle inbound and outbound calls, scheduling appointments, and other customer service related tasks. Requirements • Proficiency in handling inbound and outbound calls in a call center environment
• Demonstrated excellence in providing exceptional customer service
• Skilled in data entry with a keen focus on accuracy and efficiency
• Experience in email correspondence, with strong written communication skills
• Proficiency in Microsoft Word and Excel
• Prior experience in order entry and processing
• Ability to schedule appointments and manage calendars effectively
• Knowledge of shipping procedures within the logistics industry
• Familiarity with operations in a logistics setting
• Willingness to work in a team-oriented environment and contribute to team goals and objectives
• Ability to multi-task, prioritize and manage time effectively
• Strong problem-solving skills and the ability to make decisions under pressure
• Excellent attention to detail and organizational skills
• Strong interpersonal skills with the ability to build relationships with customers.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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