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Robert Half Help Desk Analyst III in Lynn, Massachusetts


We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus of this role is to deliver top-tier technical support remotely, on-site, and via phone/email, ensuring peak performance, maximum uptime, and optimal functionality of both internal and external systems. Collaborating closely with Tier I and Tier II technicians, this role involves providing escalated technical support and advanced troubleshooting services to end-users.

Key Responsibilities:

Help Desk Support:

Offer technical guidance and assistance for incoming queries related to computer systems, software, and hardware.

Utilize various communication channels (phone, email, in person, remote access) for effective support delivery.

Utilize, monitor, and update ConnectWise ticketing software.

Provide remote support across a range of services, including web hosting (cPanel), Windows OS workstations/servers, Linux servers, Mac, email, mobile devices, spam filtering, domains, VOIP systems, SSL certificates, Office 365, printers, peripherals, office suite applications, client-specific programs, QuickBooks, SonicWall, Sophos, Active Directory, and Exchange.

Configure workstations with administrator accounts, managed services, antivirus software, etc.

Assist in resolving LAN/WLAN-related issues and offer appropriate guidance to users.

Log and document all interactions within the help desk.

Monitor and manage SSL certificates, including renewal tasks.

Document critical client information, procedures, and credentials.

Guide users through problem-solving processes in scenarios where remote access isn’t feasible.

Conduct email migrations to Office 365 or Exchange Servers from various sources.

Manage ConnectWise Automate instances, including updates, patching, custom scripts, and alerts monitoring.

Utilize VMware vSphere to address client server-related tasks.



4+ years of experience in help desk or IT support environments.

Proficient troubleshooting skills.

Excellent oral communication and customer service skills.

Willingness to provide after-hours support as needed.

Preferred certifications: CompTIA A+ or Network+.

Experience in Microsoft Active Directory and Exchange Server administration.

Familiarity with cloud-based technologies like Azure and AWS.

Knowledge of virtualization technologies such as VMware and Hyper-V.

Strong analytical and problem-solving abilities.

Capability to work both independently and collaboratively in team environments.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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