Robert Half International Customer Service Representative in Madison, Wisconsin
Specialty pharmacy on Madison's West Side is looking for a Customer Service Representative for a TEMPORARY position that will start Nov. 23, 2020 and go through mid-March 2021!
In this role, you will be:
--taking inbound calls from patients and healthcare providers regarding questions related to specialty medications prescribed to the patient (and/or side effects the patient may be experiencing)
--making some outbound calls to patients to schedule deliveries of specialty medications and ensuring patient information is correct
--data entry to document phone calls
Although you would be working in a call center, it is not a high volume call center, so you would not have to rush through calls.
The position is full-time, 40 hours per week. Although the role is 40 hours per week, they need folks who are flexible enough to work different shifts. The earliest you would ever start work would be 7:45 am, and the latest you would ever get done with work would be 7 pm. The position is Mon – Fri (no weekends).
Prior call center experience is required.
If you are interested and available to start immediately, please email your resume to firstname.lastname@example.org for immediate consideration!
Strong customer service and office administrative skills, including at least 2 years of prior call center experience
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
achievement oriented, positive attitude and an approach to work rooted in professionalism
Ability to use multiple computer systems, applications, and utilize search tools to find information
Knowledge of MS Outlook
Solid understanding of data entry
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Ability to recognize, evaluate, and resolve problems effectively
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
No stranger to performing extensive research to resolve complex customer inquiries
Excellent verbal, written, and social communication skills
Proficiency with Microsoft office applications
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
Download our mobile app to take your job search on the go!
Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Salary: $15.20 - $17.60 / Hourly
Location: Madison, WI
Date Posted: November 23, 2020
Employment Type: Temp to Hire
Job Reference: 04620-0011619617
Staffing Area: Office u0026 Administrative